We are committed to superior customer service
Our AC went out this weekend and Penguin arrived in a short amount of time. Matthew N. started our visit saying it was his job to give us a 5 star experience, and he did. He explained everything, stayed as long as he needed to, and most importantly, acted like he cared. So grateful for all his time and for getting our office back up and cooling lickity split. Thanks!
It’s so comforting to know you can TRUST this company!! Our air went out and Jimmy came out and knew exactly what we needed. No extra this and that or try to sell us on everything under the sun! In fact he went above and beyond for me. Super professional and efficient! I️ definitely will be calling Jimmy again for any other issues in the future!!
Amazing is the only word I can think of. Jason and Jimmy were super knowledgeable, and most important, SUPER friendly and helpful. They went out of their way to make certain I understood all of the work they performed, and gave me a quick rundown as to how everything works. WOW…the best service I’ve ever had (no lie). My air is so cold, I’m getting chills as I type this. Customer for life!
I had our two AC units serviced today by Anthony H. He called 30 minutes before he arrived. He was extremely thorough and explained everything to me. He was professional from start to finish. Anthony…thanks for the great service!
A/C went out and after calling the usual suspects during Labor Day weekend (George Brazil/Parker&Sons)Neither could be here before midnight. Penguin guaranteed to be here within 3 hours and the technician was here in 2. Jevonte really turned what could have been a stressful scenario into a great customer service experience! He was knowledgeable, helpful, and gave us great preventive maintenance advice to ensure it doesn’t happen again. Couldn’t recommend Penguin enough!
We had purchased the penguin plan on our ac unit which came with a bi annual inspection. All of their techs are very professional. Ryan was the tech who came to service our unit. He was on time, courteous, and explained everything. It is because of great employees like Ryan that gives it the Penguin difference.
Penguin Plumbing responded very quickly when I was having trouble removing the drain baskets from my kitchen sink. I had an appointment to have the sink refinished at noon and Ron from Penguin arrived in time to remove them. He also fixed a leaking faucet. Ron was very professional and knowledgeable. I will definitely use them again.
We had Josh Moore as our plumber and he was funny and explained everything in detail about what we needed and what he was going to do. He went above and beyond what you expect and we truly appreciate it. We would highly recommend Josh to our friends and family. If in the future we need AC or plumbing we will call Josh and Penguin Air.